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Museum Quality Light
Service Terms
Service Terms
This web site is owned, operated and maintained by or for AKZU Lightsystem Co., Ltd ("AKZU"). By accessing and using this web site you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this web site and all such terms shall be deemed accepted by you. If you do NOT agree to all these Terms of Use, you should NOT use this web site.
Content
AKZU reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without prior notice. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the web site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, AKZU grants you a limited, non-transferable, non-exclusive, non-sublicensable, revocable license to use the web site for your informational, non-commercial, and personal use only.
When you use the web site, you agree not to post, send, transmit, upload, or otherwise publish through this web site, any materials that
(1) interfere with anyone else's use of the web site;
(2) are abusive, illegal, indecent, obscene, offensive, or threatening in any way;
(3) encourage anyone to break the law;
(4) violate anyone's copyright or other property right;
(5) interfere with the privacy of any other user;
(6) contain a virus or any other harmful component;
(7) contain false or misleading statements of fact or descriptions of the origin of the material or the communication.
You agree to comply with any additional terms which are referred to on this web site or any subsite within the web site.
Trade Mark
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, HTML code, scripts, written and other materials that appear as part of the web site are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed by AKZU and its affiliated companies. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited. All rights not expressly granted in written are reserved by AKZU.

The contents presented on the Site as a whole, are intended solely for your personal, non-commercial use by AKZU and its affiliated companies retain all rights regarding their trademarks, trade names and brand names.

All text, graphics, button icons, logos, trademarks, audio clips, video, clips, software belongs exclusively to AKZU or its owners. Other slogans, trade names or service marks from our web site are prohibited unless permitted in written consent. You are not allowed to use AKZU's trademarks in any manner that disparages, discredits or in any way that is likely to cause confusion.
Links
This web site may contain links to other independent third-party Web sites. AKZU provides such links for your convenience only, and is not responsible for the content of any website linked to or from this site. Links from this site to any other website do not mean that AKZU approves of, endorses, or recommends that website. AKZU disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.
Limitation of Liability
This site and the contents herein are provided as a convenience to you. Your use of our web site is at your own risk. AKZU does not warrant that its web pages will be uninterrupted or error-free. All information published on this web site is provided "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. AKZU shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits arising out of the use of this site, even if AKZU has been advised of the possibility of such damages.
Applicable Law and Jurisdiction
This Term of Use shall be governed by, construed and interpreted in accordance with the laws of the People's Republic of China, without giving effect to principles of conflicts of law therewith. Any dispute or difference arising out of or concerning the Term of Use or this Website which cannot be settled amicably shall be submitted to Shenzhen Municipal Intermediate People's Court, the venue of arbitration shall be Shenzhen, China.
Limited Liability Warranty

AKZU LIGHTSYSTEM CO., LTD. (hereafter "AKZU") warrants that its AKZU-branded products and accessories contained in the original packaging (hereafter "Product") against defects in materials and workmanship when used normally in accordance with AKZU's published guidelines for a period of Five (5)  year (depending on different products) from the date of Product Delivery Note (“PDN”)--"PDN date". AKZU's published guidelines include but are not limited to information contained in Product Data Sheet, and Installation Manual. If, within the above specific period, any defects in materials and workmanship confirmed by AKZU, AKZU will, at its sole discretion, repair or replace the said products, and the two are the only and exclusive performances guaranteed under this “Limited Liability Warranty”.

The warranty shall only be effective subject to the following conditions
The products are used in compliance with the relevant specifications on the products and the relevant use (Product Data Sheet).
Any installation and/or assembly work is carried out by specialized technical staff on the product in compliance with the instructions accompanying the product (Installation Manual).
Temperature and voltage limit values are not exceeded and the product is not subjected to mechanical loads which do not comply with its intended use.
The product is maintained by specialized technical staff in compliance with any instructions accompanying the product.
The product shall not be changed/repaired either without the relevant written authorization or not in compliance with the enclosed instructions.
The customer shall submit to AKZU the corresponding invoice or any documentation accepted by AKZU.
The P/N label on products should be intact and can be clear enough for reading.
The defect, once it has been duly specified and its nature and scale have been duly shown, is reported in writing by the customer to AKZU within 30 days from its discovery subject to forfeiture.
The customer has duly paid for the product in compliance with the payment terms agreed in the sales agreement.

The warranty does not cover
Product defects due to unforeseen and unforeseeable events, i.e. accidental circumstances and/or force majeure (including electric shocks, lightning, etc.), unknown industry technical failures at the time of the delivery, or other unforeseeable circumstance outside of the range of the influence of AKZU that cannot be ascribed to a defective manufacturing process of the product.

Effective
Should the product be affected by defects covered by this Warranty and as long as the conditions under above paragraphs are met, AKZU shall be free to decide in its absolute discretion whether to repair and/or replace the product with the same or an equivalent product - subject to the technological progress that has taken place from the release of the original product. Any original product been replaced belongs to AKZU.

The warranty shall not cover
All extra costs resulting from any work needed to repair the defect (i.e. costs incurred to assemble / disassemble the product or to transport the defective / repaired /new product as well as expenses incurred for disposal, allowances, travel, lifting devices and scaffolding). Said costs shall be charged to the customer.
All parts subject to wear and tear, such as mechanical parts subject to wear and tear, as well as software defects, bugs or viruses.
Products marketed by AKZU under the brand of a different manufacturer.
The average service life of LED light sources means the length of time LED light sources still achieve more than 70% of the initial light output of luminous flux. Products within this range are not covered by this warranty.
Outdoor products are manufactured by AKZU through innovative manufacturing processes which ensure their high quality in terms of colorfastness as well as resistance to corrosion, abrasion and flaking. Said products are covered by this warranty as long as the defects, if any, affect their structural/mechanical safety and result from a defective product manufacturing process.
This warranty does not apply to AKODE LIGHT MANAGEMENT SYSTEMS.
A warranty can nevertheless be given on said AKODE Systems following AKZU assessment of the lighting scheme and the relevant installation.

Exclusive
If duly enabled, this warranty constitutes the sole and exclusive form of guarantee on the product offered by AKZU to the customer and expressly derogates from any other right, whether express and/or implied, acknowledged by the law to the customer, who renounces said right in the broadest manner allowed by the law as well as any other warranties given by AKZU.

The customer shall claim no further rights from AKZU in relation to the defective product. In particular, the customer may not claim from AKZU any expenses incurred in storing the defective/faulty product nor any other costs and/or compensation. Moreover the customer shall not request and/or claim any payment extensions, price reductions or the termination of the supply contract.

How to obtain warranty service
Please access and review the online help resources described below before seeking warranty service, or please contact an AKZU representative or, if applicable, an AKZU owned show center; AKZU representative will help determine whether your product requires service and, if it does, will inform you how AKZU will provide it, and will arrange service for you.

Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, AKZU is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or any failure to maintain the confidentiality of information related to the using of AKZU product. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.

Note
The Limited Liability Warranty is in Chinese and English edition. If there is any discrepancy between the Chinese and English version, the Chinese version shall prevail. This limited warranty applies to Chinese law.
All explanation rights belong to AKZU LIGHTSYSTEM CO., LTD.
Limited Liability Warranty

AKZU LIGHTSYSTEM CO., LTD. (hereafter "AKZU") warrants that its AKZU-branded products and accessories contained in the original packaging (hereafter "Product") against defects in materials and workmanship when used normally in accordance with AKZU's published guidelines for a period of Three (3) year (depending on different products) from the date of Product Delivery Note (“PDN”)--"PDN date". AKZU's published guidelines include but are not limited to information contained in Product Data Sheet, and Installation Manual. If, within the above specific period, any defects in materials and workmanship confirmed by AKZU, AKZU will, at its sole discretion, repair or replace the said products, and the two are the only and exclusive performances guaranteed under this “Limited Liability Warranty”.

The warranty shall only be effective subject to the following conditions
The products are used in compliance with the relevant specifications on the products and the relevant use (Product Data Sheet).
Any installation and/or assembly work is carried out by specialized technical staff on the product in compliance with the instructions accompanying the product (Installation Manual).
Temperature and voltage limit values are not exceeded and the product is not subjected to mechanical loads which do not comply with its intended use.
The product is maintained by specialized technical staff in compliance with any instructions accompanying the product.
The product shall not be changed/repaired either without the relevant written authorization or not in compliance with the enclosed instructions.
The customer shall submit to AKZU the corresponding invoice or any documentation accepted by AKZU.
The P/N label on products should be intact and can be clear enough for reading.
The defect, once it has been duly specified and its nature and scale have been duly shown, is reported in writing by the customer to AKZU within 30 days from its discovery subject to forfeiture.
The customer has duly paid for the product in compliance with the payment terms agreed in the sales agreement.

The warranty does not cover
Product defects due to unforeseen and unforeseeable events, i.e. accidental circumstances and/or force majeure (including electric shocks, lightning, etc.), unknown industry technical failures at the time of the delivery, or other unforeseeable circumstance outside of the range of the influence of AKZU that cannot be ascribed to a defective manufacturing process of the product.

Effective
Should the product be affected by defects covered by this Warranty and as long as the conditions under above paragraphs are met, AKZU shall be free to decide in its absolute discretion whether to repair and/or replace the product with the same or an equivalent product - subject to the technological progress that has taken place from the release of the original product. Any original product been replaced belongs to AKZU.

The warranty shall not cover
All extra costs resulting from any work needed to repair the defect (i.e. costs incurred to assemble / disassemble the product or to transport the defective / repaired /new product as well as expenses incurred for disposal, allowances, travel, lifting devices and scaffolding). Said costs shall be charged to the customer.
All parts subject to wear and tear, such as mechanical parts subject to wear and tear, as well as software defects, bugs or viruses.
Products marketed by AKZU under the brand of a different manufacturer.
The average service life of LED light sources means the length of time LED light sources still achieve more than 70% of the initial light output of luminous flux. Products within this range are not covered by this warranty.
Outdoor products are manufactured by AKZU through innovative manufacturing processes which ensure their high quality in terms of colorfastness as well as resistance to corrosion, abrasion and flaking. Said products are covered by this warranty as long as the defects, if any, affect their structural/mechanical safety and result from a defective product manufacturing process.
This warranty does not apply to AKODE LIGHT MANAGEMENT SYSTEMS.
A warranty can nevertheless be given on said AKODE Systems following AKZU assessment of the lighting scheme and the relevant installation.

Exclusive
If duly enabled, this warranty constitutes the sole and exclusive form of guarantee on the product offered by AKZU to the customer and expressly derogates from any other right, whether express and/or implied, acknowledged by the law to the customer, who renounces said right in the broadest manner allowed by the law as well as any other warranties given by AKZU.

The customer shall claim no further rights from AKZU in relation to the defective product. In particular, the customer may not claim from AKZU any expenses incurred in storing the defective/faulty product nor any other costs and/or compensation. Moreover the customer shall not request and/or claim any payment extensions, price reductions or the termination of the supply contract.

How to obtain warranty service
Please access and review the online help resources described below before seeking warranty service, or please contact an AKZU representative or, if applicable, an AKZU owned show center; AKZU representative will help determine whether your product requires service and, if it does, will inform you how AKZU will provide it, and will arrange service for you.

Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, AKZU is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or any failure to maintain the confidentiality of information related to the using of AKZU product. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.

Note
The Limited Liability Warranty is in Chinese and English edition. If there is any discrepancy between the Chinese and English version, the Chinese version shall prevail. This limited warranty applies to Chinese law.
All explanation rights belong to AKZU LIGHTSYSTEM CO., LTD.

To get more details, please be free to contact us immediately.
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1. All data, images and specifications are typical and for reference only, and may be changed due to product improvement without prior notice;
2. The general terms and conditions of 5-year / 3-year warranty shall apply exclusively for AKZU branded products, for details, please refer to "Service terms".
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